SHIPPING & DELIVERY

All orders will be dispatched from our Warehouse in Auckland, New Zealand in 1-3 business days.

Please allow an extra few days of processing time during public holidays and sales periods.

You will receive an email with your tracking details once your order has been dispatched.

SHIPPING COST AND TIMEFRAME

NEW ZEALAND - SHIPPING TIME AND COST

All orders are generally shipped out within 1-3 business days of purchase from our warehouse in Auckland, New Zealand.

New Zealand (1-2 business days)
For orders over NZ$100 per transaction, we offer FREE standard delivery New Zealand-wide.
For all orders under NZ$100 per transaction, there will be a flat rate shipping cost of NZ$9.99.
Please allow up to 2-3 working days for rural addresses.

WILL I HAVE TO PAY TAXES?

All prices listed are GST included.
However, deliveries to countries outside New Zealand might incur customs or import taxes/ COD fees.
Unfortunately, since we don't have any control over these charges and will not be held responsible for any additional taxes or duties incurred by your country.
Please check your local customs for more information.

SHIPPING FAQ'S

HOW CAN I TRACK MY ORDER?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order, please allow sometime for tracking information to become available.

WHAT IF THE PACKAGE DOESN'T ARRIVE?

If you don’t get your package 20 business days after it was shipped, please contact us immediately on (daisyrosynz@gmail.com).
Please also get in contact directly with the post office to lodge a customer inquiry.

CAN I PICK UP MY ORDER?

Unfortunately we currently don't provide a click and collect pick-up service. If you need an urgent delivery for gifting, please always contact us before placing an order. 

CAN I CHANGE OR CANCEL MY ORDER?

You can cancel your order if your order has not been dispatched yet. However, if your order has already been dispatched from our warehouse, we are unable to cancel this. Of course, if you decide to return this once you receive it is no problem, please make sure that your item fits our returns policy before posting back.

DAMAGED / FAULTY / WRONG ITEMS

Please contact us as soon as possible when you get any damaged, faulty or wrong products along with a copy of your tax invoice, for a refund.

  1. You can use your order confirmation email as a tax invoice
  2. Please email us with a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number
  3. Our Customer Service team will review your refund application